Frequently Asked Questions
How do you handle corked wine?
At Seven Cellars we are committed to providing the highest quality wines to our customers. We understand that occasionally a bottle may be corked, we’re still not
fully sure why it happens to some wines. We are absolutely committed to making sure the return process as simple and hassle-free as possible.
No-Quibble Return Policy for Corked Wine:
- Easy Returns: If you encounter a corked bottle, simply contact us within 14 days. Please keep the bottle and the wine so we can send it back to the producer.
- Hassle-Free Process: We will arrange for a convenient return and replacement of the corked wine.
Your enjoyment and confidence in our wines are our top priorities. If you ever experience an issue with corked wine, rest assured that we will take care of it promptly and efficiently.
What is your shipping policy?
For full information regarding our delivery please check out our shipping policy
What is the minimum spend for free delivery?
If you live locally to us within a few miles of Brighton in Sussex, we offer Free delivery for orders over £50 its automatically calculated at checkout.
If you are ordering from further away - spend £150 for Free delivery nationwide.
Can I add something to my order after I have checked out?
If there is something you’ve forgotten to add, buy it and we can make the adjustment on our side - send an email to us at info@sevencellars.co.uk